Our
customer is looking for a talented Global Aviation IT Application Specialist to
join their team :
The
global Aviation I.T. applications Support team is a second-line support team
that deals with functional and technical issues related to applications that
sustain the air and ground logistics.
Interruption
with these applications can cause delays in air and ground movement operations,
potentially impacting the operations. Therefore, the majority of these
applications are highly business and
mission-critical.
Main
Critical Application portfolio are
:
- Sable :
Aircraft Weight and Balance
application
- GOALS :
Digital aircraft load and offload
system
- NMIV :
Network Movement view application for Air and
Ground
- Netline :
Air fleet Scheduling, Operations, and Slot management
application
- TMS :
European Ground Transport (Trucks) schedule
application
- Middleware :
Connecting all these applications
(messaging-wise)
- Calms :
Commercial Air Management Application (used by our partner Airline
companies)
- Arcom :
Aircraft Communication Messaging
Application
- LIDO :
Flight plan management
Application
What
we do :
- Support
on incidents, problems and change
management
- User
assistance for application functionality issues and
knowledge
- Application
technical error analyses and
reporting
- EIM
(Emergency Incident Management): Stand-by services to coordinate critical
situations with
applications
- Monitoring
of application availability and messaging interface
interruption
- Application
configuration requests
- Application
and messaging testing
verifications
- Keep
all required documents up to
date
- Participating
in on-call schedule
We
require :
- Basic
understanding of the movement operations (air &
ground)
- Experience
as Field Operations, Service Desk Agent is an
advantage.
- Basic
knowledge of Aviation IT Application
portfolio
- Can
do mentality.
- Analytical
thinking
- Working
independently and stress
consistent
- Customer-centric
- Accurate,
quick decision maker and attention to
detail
- Organizational
awareness
- Passion
for aviation
What
we offer :
- Working
in a great team of IT professionals with global work
exposure
- Working
from home possibilities (40% per
week)
- Extra
compensation for standby
services
